If I was only rating the travel service I would give them five stars. very nice right. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. We also sent the chargeback voucher to your email for your records If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. how to we confirm our pickup. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We booked our trip through Costco. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. The city of Cancun is young, as are most of its permanent and temporary inhabitants. He then called and got the second (more expensive) excursion cancelled. Over 1,000,000 pictures After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. They called multiple times and was left on hold each time. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. They were prompt, courteous, and efficient. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. how to we confirm our pickup. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. I was finally able to find a working number through Costco Travel. The ride to the hotel was comfortable. Be warned, dont use this company!!!! Balloon Tours 0. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Cancun. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Misleading in tours. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Private Transfers 0. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " I want to confirm a transfer booked through American Airlines. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Then headed to Tulum. Over 1,000,000 pictures BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Unfortunately for their return, the company failed to pick them up. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Very disappointed and terrible experience with this company. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. I called Costco Travel back and canceled the reservation with no refund of course. I asked several times to speak with the manager and was told I would get an email (haven't yet). He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Would rate 0 if possible. I booked a private transfer through Costco Travel. What time will pick up be. This is the version of our website addressed to speakers of English in the United States. Yes Best Day Tours was the same as BD. Do yourself a favor and just take a cab. Cancun . More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We remain at your service. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. This tour agency is set up inside Hotel Cozumel & Resort. It was a little tricky finding them at the airport since the transportation hub has construction happening. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Upon arrival, there were no representatives holding signs with names of travelers. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Thank you Hugo! Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Flight changed to 6:50 on Thursday Jan 5. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Terrible. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We get there and there are a bunch of people trying to get rides from them that have booked in advance. . We booked the tour to Cozumel at the best day counter in our hotel. Helicopter Tours 0. . This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Drinks included in each travel. So we ask some people they said go around the corner to BD experience. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. It will be our pleasure to serve you. Certificate of Excellence Awarded by TripAdvisor in 2019. We havent heard another word from him, nor do I want to. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. VIEW RATES And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I feel they are dishonest. It is always a pleasure to assist you and we remain at your disposal. My confirmation came from Costco who made my reservations. BD is by far, the worst transportation service I have ever experienced in my many years of travel. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. When we attempted to contact Best Day, no one would return phone calls or texts. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We took a taxi from the hotel to the airport. Dear Guest: The meals on the excursions were awesome! I contacted them through WhatsApp. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? It will be our pleasure to serve you. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. The only they cared for was tips and selling beers. He convinced me to give them another try. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Hilde Bec. By BD Experience. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. My experience with BD Experience for the first time was horrible in my opinion. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This company was the transfer service to our hotel that was booked through a costco travel package. Hilde Bec. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Once again, we want to apologize for this situation. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Yes, that was the excuse for not doing the job that it will take more time!!! Cancun. We had booked a private transfer through West Jet Vacations. I feel they are dishonest. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Fish therapy, zip bike and more more more are extra paid!! This is the hardest company to contact. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Hotel Riu Palace Kukulkan 1.5. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We love the sit back and relax ride! We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Cancun, Quintana Roo, Mexico. 10. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Nader. Disgusting. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Total should have been $192. Office address: Av. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. 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By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. We did a zipline tour and a snorkel - catamaran trip. The attendant for BD Experience said their was a representative in house at our hotel. I expressed my concern to my Rep and was offered an apology. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? 15 tht of july , of course no reaction of this corrupt organisation ! We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Thank you very much for contacting us. Bonampak Mza 2. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Water Activities 0. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. That was another joke. Transfer from the airport to the hotel. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Collins Family from Alberta, Canada . Keep in mind we did go down about 10 min early to ensure wed be on time. World-class shopping centers with well-known brands. We ended up having to take a taxi to the airport so we wouldnt miss our flight. But the tour we took with them was misleading. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. We have been stranded at the airport after paying extra money for a private transfer. Wasn't expecting such an outstanding service. Private Transfers 0. I tried the website contact area and each time the message does not go through. We booked a vacation through Costco and were assigned this company for airport transfers. Well he walked away and said the car would be there shortly. He was very understanding. That is in stormy, windy, cold weather. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Shop online and collect your shopping at the airport . Cancun. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. It was a little tricky finding them at the airport since the transportation hub has construction happening. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. BEWARE!!! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. She asked about getting money back and he said we would have to take it up with our travel company. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. The next day, I decided also to buy tickets for my family of 5 to join them . Menu</b> options in all restaurants for . Lote 7 SM. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. No car seat as requested either. Tours & Sightseeing 0. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Check-in to the hotel upon . You can cancel this booking up to 24 hours in advance for a full refund. My trip was booked AND payed 2 times due to a failure of the system. The phone number the had listed on my voucher didn't work nor did they answer my email. We rappelled into one cenote and then walked/swam through three others. The toilets were dirty and hard to flush and smelled bad. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. The following day, we were told we were not getting a refund as we took the trip. Worst company to work with. , , It will be our pleasure to serve you. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I was like wait he hasnt gotten us our ride, then well tip him. We offer to our valuable guests the best services to make their vacation an unforgettable experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. A group of 9 family and friends went Barcelo Maya Palace this August. What time will pick up be. They're very helpful. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Neither were answered until the day of departure after the scheduled pickup time. Which would have been a 3-hour total wait at the cancun airport for a ride. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. I don't see a way that can be done, can you please assist?? Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Not sure? We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. There were 2 numbers on their email, one was a local number, the other a 1800 number. My husbands like I should tip him. The concierge directed me to his desk. But we have to stand in line for ferry for 2 hours. Yes Best Day Tours was the same as BD. WestJet needs to find a different company to use. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. 39. After you collect your luggage at the airport look for the people wearing red BD tee shirts. They're very helpful. Yes Best Day Tours was the same as BD. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Dont use them. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Overnight. 102. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. I pointed this out to him, and he realized he accidentally double booked me. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Then headed to Tulum. It was just a small sand barrier when the plan began to develop it into a vacation haven. Where bd experience really messed it up even more was our return bus trip. You should contact your travel agent for pickup time. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We we're praying to make it in one piece. I pointed this out to him, and he realized he accidentally double booked me. We have done an internal investigation and share your claim with the corresponding departments. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. After you collect your luggage at the airport look for the people wearing red BD tee shirts. However, the same seller wasn't there. I am not sure how it is still legal for this company to operate. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020.
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