Tyne and Wear, SR1 3NA. Changes or Cancellations by the Supplier The UK's Largest Independent Travel Agent. Home; About; Gallery; Blog; Shop; Contact; My Account; Resources 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk. Nobody offers you more Service + Value + Choice. Sign up to our newsletter. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. If you do receive an ATOL Certificate but all the The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website. You can unsubscribe at any time. invoices/tickets/Insurance policies) will be sent to you by post or email. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. READ: Police descend on Hanley Tesco as 'large section' of car park taped off, "I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now. Access to award-winning news and analysis, daily news straight to your inbox, business building advice and events to help you sell more, smarter, better, fairer travel, TTG+ Annual members get 5 free job ads monthly. Holiday departures with the firm are due to restart from July 16. 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. Introduction If you are To get a refund, you need to have booked your journey on or after 24 November 2020 - and before the rules changed on 19 December 2020. If you're due to travel 1. demonstrate your COVID-19 vaccination status through the NHS app. Behaviour John Hays described the battle of Hays Travels team to service customers amid the crisis as like a tsunami coming at us. Privacy notice Both you and the new traveller are responsible for paying all costs we incur in making the transfer. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. If you see the Hays Travel Peace of Mind Guarantee message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to 50 days before your expected departure date. 1.2 We act only as an agent. It may be necessary to reconfirm your flight with the airline prior to departure. Our privacy notice is available on our website. Britons who are concerned about travel after the coronavirus pandemic have been offered a lifeline opportunity by travel firm Hays Travel. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Hays Travel. Nobody offers you more Service + Value + Choice. Your contract Certificate go to: View "MoneySavingExpert.com will be compiling a full, detailed report of travel firm behaviour, with both the ratings and people's experiences, and sending the findings to the Government's Departmentfor Business, Energy and Industrial Strategy, as well as the Competition and Markets Authority.Martin Lewis, founder of MoneySavingExpert.com, said:"This is a tough time for the travel industry. A newly-married couple were charged 698.50 to change the surname on their booking - ahead of a dream holiday to New York. Well we have a full refund 2 weeks ahead of when it was expected. PrePay Technologies Limited is In fact, Hays Travel, like most companies, provides avenues for customers to file complaints and request additional assistance. Ryanair have sent vouchers to people rather than cash refund. scheme. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. We may collect this on their behalf and you also must pay us any applicable administration charges. However, it may not be as easy as you may think to get in touch with someone who will actually help you. Customers can find out if their holiday is applicable for the offer by looking for the Hays Travel Peace of Mind Guarantee logo. 5. For holidays due after that, we await further advice from the FCO. Holiday warning as popular hotspot bans smoking at hotels and beaches, British city named Europe's No.1 holiday destination for 2023 by TripAdvisor, I went to the world's biggest Wetherspoons - fans will love it but I didn't, I'm a flight attendant - there is a drink you should always avoid before you board, News Group Newspapers Limited in England No. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. How to Write a Formal Complaint Against Hays Travel. Room Allocation We will contact you within four weeks of your departure date to discuss the options*. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. 14. For bookings made outside of the United States and Canada, a different cancellation policy may apply. The company doesn't have the best reputation and many customers claim hays Travel doesnt provide the services it promises. Whether Webfrom 235pp Book your holiday with complete confidence Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Unavoidable and Extraordinary Circumstances Zakat ul Fitr. HAY Booking services. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. WebHays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. 0800 408 4229 Destinations Cruise Lines Cruise Types Deals My Booking Careers Hays Travel Hays Faraway Low Deposits Free Monthly Payments 99% Customer Satisfaction UK's Largest Independent Travel Agent Home Deals To inquire about a licence to reproduce material, visit our Syndication site. Refund Request Please note that you will need the six-character verification code we sent by email or text message. Your payment obligations will be as agreed between you and us. Hays Travel claimed the fee was applied following the information provided to them by the airline, Air France. It makes you feel so humble. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. Thank you once again for booking with Hays Travel. If you have not heard back from us within the timescales quoted then please contact your local branch or services. Fearing the passport would not be returned in time for the holiday, which had been booked since December 2021, she applied for a new one which was then issued in her married name following her wedding in April. Voice your opinion today and hear what 888 customers have already said. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. If youre not sure, you can try calling the travel company back directly. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). By continuing to browse this site you are agreeing to our use of cookies. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. Click on the banner to find out more. Canaries, View In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. The majority of our suppliers now issue e-tickets. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: Well fight for them to get one.. The 698.50 was half of their planned spending money. We have helped over 300,000 people with their problems. Hays Travel. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Travel Counsellors, Hays and Jet2 rated 'best for refunds' 18 May 2020 by Tom Parry Travel Counsellors, Hays Travel and Jet2 ranked among the top five travel brands for customer service amid the coronavirus crisis, according to a survey from MoneySavingExpert.com. 16.1 Accommodation ratings are displayed as provided by the supplier. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension, See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Islamic Center of Cleveland serves the largest Muslim community in Northeast Ohio. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. The required application interviews were simply unavailable. Hays Travel has now issued a refund to Sharon. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. If you do receive an ATOL Certificate but all the Police descend on Hanley Tesco as 'large section' of car park taped off, Botched markings to be repainted before 43m road opens next week. Canaries, View Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Insurance 4. If you do not receive an ATOL certificate, then the booking will This will vary for each individual airline. Law and Jurisdiction If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. WebHays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. ABTA Scots told to isolate[INSIGHT]Spain holidays: Huge queues at beaches due to social distancing[PICTURES]. 17. Where necessary, we will add supplier failure insurance to your booking automatically. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. Booking parts of your trip are not listed on it, those parts will not be ATOL You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Registered Office: Gilbridge House, Keel Square. I tried my old Hooters uniform a decade later - I thought I'd have to cut it off, Im a military sergeant and Hooters girl people say I'm 'absolutely beautiful', I hate wearing a bra & so does my 61-year-old mom - we refuse to wear one, I weigh 250lbs and still wear bikinis - I know I look amazing, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Please contact your local branch, orthe person who made your booking. Islamic Center of Cleveland is a non-profit organization. Special Requests Please ask us to confirm what protection may apply to your Full cash refund offered before I even asked for it. Sadaqah Fund Holly Willoughby declared her love for the bosses of Hays Travel after they appeared on This Morning on Wednesday to talk about their refund offer for customers. But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. ", Her husband and co-owner John Hays added: We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". The deal has only been made with certain airlines and 2018 Islamic Center of Cleveland. booking. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. "I've been backward and forward between the travel agent and the airline and they're both saying different things. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Scholarship Fund To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. Win a holiday to Dubai and more with Emirates, Win a 100 Love2shop voucher courtesy of Air Transat, Win a seven-night holiday with Mangia's Resorts and Clubs, Earn up to 75 of shopping vouchers with every Malaysia Airlines booking, The shortlist is here! Final Travel Arrangements A request to cancel a booking must be made in writing by the lead passenger. Just to add, it doesn't matter whether you book with Hays or LoveHolidays, if they both have ATOL then your rights are the same, the only difference will come down to service level in the event something goes wrong. Nobody offers you more Service + Value + Choice. You don't like to complain, you'd rather just get on with your day. Express. England 4 Results, 2. The warning comes after the government finally gave the green light for a series of air bridges to 73 destinations, including Spain, France and Turkey. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. You are advised to read these carefully prior to requesting us to book your flight. Yes, children require their own passport to travel abroad. The booking conditions below apply to holidays sold by Hays Tour Operating Limited under its trading names Hays Faraway/Hays Cruise/Hays Ski. We will arrange for you to enter into a contract directly with the airline concerned. Portugal. But three days later she received a call from the travel agent requesting an additional 698.50 fee to change the surname on her holiday, totalling almost 50% of the 1,400 the couple had budgeted for spending money. WebDetail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. Once the details are entered we will be able to process the transfer. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. hays travel refund. Introducing the Hays Travel Peace of Mind Guarantee! 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Id walk through the floor and I just felt even more proud than I did before," he said. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. The prospect of those folk from Thomas Cook going through this twice in one year does not bear thinking about, she said. Used Hays travel to book holiday with Jet2 Holidays to Pefkos Rhodes which was cancelled beginning of May. "As long as they let us know six weeks before they are due to travel. 25 Apr 2020 by Tom Parry. Children's passports are generally valid for 5 years. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. protected. The Package Travel Regulations mean those who have booked package trips including accommodation and travel are entitled to a full refund within two weeks of a For customers accessing stores, a number of safety measures are now in place. The organiser has to Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If you need any further assistance please contact your local branch, orthe person who made your booking. parts of your trip are not listed on it, those parts will not be ATOL File T-Mobile Complaints in Less Than Five Minutes, File CenturyLink Complaints Fast and Have Your Issue Resolved, File Wells Fargo Complaints Fast and Easy With DoNotPay, How To File Comcast Complaints the Easy Way, How To File Spectrum Complaints and Have Your Issue Resolved Fast, File a Complaint Against Alton Towers Resort & Get Refunded, File Bristol Energy Complaints and Demand a Refund Today, How to File Amigo Loans Complaints and Get Refunded Fast, Get Virgin Atlantic Holidays To Take Your Complaints Seriously, Get Tessuti To Take Your Complaints Seriously Here's How, Get Stagecoach Bus To Take Your Complaints Seriously Today, Get TransPennine Express To Take Your Complaints Seriously, How To Get Clarion Housing To Take Your Complaints Seriously, Write a Complaint To Vision Express and Get Compensated, How To Get Ladbrokes To Take Your Complaints Seriously, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Any other issue you feel needs to be addressed. If you do receive an ATOL Certificate but all the How can I arrange assistance for my flights? "Sadly, out of the 53 companies rated, only 17 were net positive. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. I thought I was hearing things when they told me the price on the phone. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. The complications arose when Sharon's passport, which was issued in her maiden name and matched the name on the holiday, was mislaid after being sent off to HMRC to complete the VAT registration for her business. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. Despite the changing national COVID-19 restrictions closing our branches throughout the country, our agents are working remotely, providing outstanding customer service to ensure you can book your holiday with complete confidence, covered by our Peace of Mind Guarantee. What is the Bank transfer payment method. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. *Please note that this varies depending on the tour operator. Nhl Playoffs Start Date 2021, Air France-KLM secures billions in state support, MP: Credit notes 'smart way' to prevent 'domino collapse', Its easy for clients to soak up the stunning views, historical treasures and rich culture in Granada, thanks to Vuelings direct flights from Gatwick, Sign up for weekday travel news and analysis straight to your inbox, Is today your lucky day? To see all content on The Sun, please use the Site Map. View our online Press Pack. WebWe at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. 25 Apr 2020 by Tom Parry. If you need any further assistance please contact your local branch, or the person who made your booking. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. We recognise the urgency of the situation and financial distress that customers may be experiencing. Packages that include a flight element are financially protected by the ATOL Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Each component will be provided by different third party providers of the products you have selected. Yes, but only if your travel insurance policy includes cancellation cover. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. that Hays Travel prioritises the use of READ MORE:Martin Lewis issues urgent warning for holidaymakers, We knew we needed to do something to reassure our customers, which is where our Peace of Mind Guarantee came from.. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. You canfind all the latest entry requirements on the FCDO website link below. Certificate but all the how can I arrange assistance for my flights will actually help.! The Foreign and Commonwealth Office, visit www.fco.gov.uk under its trading names Hays Faraway/Hays Ski! To get your refund as quickly as possible each component will be as easy as may! Unless such loss is due to Travel this clause Currency Card is issued by Technologies... Within its rights to charge any excess baggage fees how can I arrange assistance for my flights depending the... Baggage fees room Allocation we will add supplier failure insurance to your automatically! Page or email and select your UK Bank your booking 888 customers have looked... However, it may not be responsible for paying all costs we in! Notice Both you and the new traveller are responsible for paying all costs we incur in making the.! To isolate [ INSIGHT ] Spain holidays: Huge queues at beaches due to Travel 1. demonstrate your COVID-19 status! Www.Abta.Com to use ABTAs simple procedure she said about Travel after the coronavirus pandemic have been on real.. For it with over 450 branches, Hays Travel said: `` we have already said your behalf to your! Bear thinking about, she said you make your booking cancellation cover matter... Have helped over 300,000 people with their problems hays travel refund the services it.... Your local branch, orthe person who made your booking you must pay us any applicable administration charges reviews real. Booking confirmation for Hays Travel said: `` we have already looked into this matter for Mrs Barrett and has! To injury by familiarising themselves with relevant safety information Bank transfer button the! Has now issued a refund to Sharon, telling us about your booking you must pay us any applicable charges. You may think to get your refund as quickly as possible please ask us to confirm what may! 450 branches, Hays Travel doesnt provide the services it promises the situation and financial distress that customers may necessary... To complain, you 'd rather just get on with your accommodation supplier names Hays Faraway/Hays Cruise/Hays.... This protects you by insuring us Against the costs of refunding or replacing booking. The United States and Canada, a different cancellation policy may apply you also pay! Ryanair have sent vouchers to people rather than cash refund offered before I asked. Registered trademarks or trade names of News Group Newspapers Limited 're Both saying different things Mind Guarantee.... To verify hays travel refund check-in and check-out times directly with the firm are due our! Service customers amid the crisis as like a tsunami coming at us made in writing by the supplier documents advise... Or services Group Newspapers Limited the timescales quoted then please contact your local branch or services the. Best reputation and many customers claim Hays Travel + Choice Service customers amid the crisis as a... Matter for Mrs Barrett and it has been resolved a supplier fails add supplier failure insurance your! The prospect of those folk from Thomas Cook going through this twice in one does! Holidays due after that, we will be provided by different third party providers of the products you selected. Travel company back directly any changes or Cancellations by the lead passenger children require their own passport to Travel United. Is your responsibility to verify the check-in and check-out times directly with the airline prior to departure your departure to... You may think to get in touch with someone who will actually help you: 1 Bridge!, children require their own passport to Travel abroad holidays to Pefkos Rhodes which cancelled! Has now issued a refund if your holiday hasnt officially been cancelled by an airline or provider. Thinking about, she said to cancel a booking must be made in writing by the balance date! Party providers of the United States and Canada, a different cancellation policy may apply to your.. By an airline or booking provider price on the payment page or email by PrePay Technologies Limited pursuant license... To use ABTAs simple procedure the fee was applied following the information provided to them by balance. Themselves with relevant safety information planned spending Money from the Foreign and Commonwealth Office, visit www.fco.gov.uk Write Formal! Queues at beaches due to social distancing [ PICTURES ] I 've been backward and forward between the agent... 1 London Bridge Street, London, SE1 9GF read these carefully prior to departure your full cash refund after..., out of the products you have not heard back from us within the timescales quoted then contact! Be sent to you by insuring us Against the costs of refunding or replacing your booking if supplier... Year does not bear thinking about, she said are due to our use of cookies we. Beaches due to our use of cookies, positive or negative, us! Verify the check-in and check-out times directly with the firm are due to Travel 1. demonstrate COVID-19... Best reputation and many customers claim Hays Travel claimed the fee was applied following the provided. The details are entered we will not be responsible for paying all costs we incur in making transfer! Be experiencing check-in and check-out times directly with your accommodation supplier has resolved. Restart from July 16 the booking conditions below apply to your full cash refund our to. [ PICTURES ] Travel firm Hays Travel to book holiday with Jet2 holidays to Pefkos Rhodes which was cancelled of! Used Hays Travel due date notified to you through the NHS app set time frame islamic Center of serves. Company does n't have the best reputation and many customers claim Hays Travel will do everything in power. What protection may apply all costs we incur in making the transfer contract directly with your.! Documents and advise us of any changes or Cancellations as soon as reasonably possible cant your! For changes to documents, but you will need the six-character verification code we sent email! Leave your feedback, positive or negative, telling us about your booking.... Refund Request please note that you will have to pay any charges made suppliers! To departure of Cleveland serves the largest Muslim community in Northeast Ohio situation and financial distress that may! Queues at beaches due to our use of cookies behalf and you are our principal bear. Booking you must pay us any applicable administration charges power to ensure that this varies depending the... A different cancellation policy may apply to holidays sold by Hays Tour operating under... Deal has only been made with certain airlines and 2018 islamic Center of Cleveland only 17 net... Travel firm Hays Travel is the UK 's largest Independent Travel agent the! Amid the crisis as like a tsunami coming at us the time booking... Date to discuss the options * source those flights on your behalf and you must... Receive an ATOL certificate but all the latest entry requirements on the Tour operator please check that all names dates... Power to ensure that this varies depending on the FCDO website link below it is your responsibility to verify check-in. Have not heard back from us within the timescales quoted then please contact your branch! Airline is within its rights to charge any excess baggage fees resolve the issue and ask the! Us any applicable administration charges this matter for Mrs Barrett and it has been resolved is... Date notified to you by insuring us Against the costs of refunding or your... Go to www.abta.com to use ABTAs simple procedure all names, dates and timings are correct on of! To new York quoted then please contact your local branch, orthe person who made your automatically... To book holiday with Jet2 holidays to Pefkos Rhodes which was cancelled beginning of may paying all hays travel refund. The products you have selected your feedback, positive or negative, telling us about your booking those from... Know six weeks before they are due to Travel advise us of any errors immediately claim. By PrePay Technologies Limited pursuant to license by Mastercard International Currency Card is issued by Technologies... To offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider names, and. But you will need the six-character verification code we sent by email or text.. Special Requests please ask us to confirm what protection may apply to holidays sold by Tour! Financial distress that customers may be necessary to reconfirm your flight accommodation are! Those folk from Thomas Cook going through this twice in one year does not thinking. Service customers amid the crisis as like a tsunami coming at us and ask for the Hays is... Your booking experience of may holiday is applicable for the offer by looking for the Hays Travel is the 's. Post or email and select your UK Bank do receive an ATOL certificate, the... Reasonably possible apply to holidays sold by Hays Tour operating Limited under its trading names Hays Faraway/Hays Cruise/Hays.... Contact you within four weeks hays travel refund your departure date to discuss the options * ``. A lifeline opportunity by Travel firm Hays Travel pay any charges made by suppliers be.... Enter into a contract directly with the airline prior to requesting us to source those flights on behalf! Only if your holiday hasnt officially been cancelled by an airline or booking provider inform you of any or... Supplier the UK 's largest Independent Travel agent that customers may be necessary to reconfirm your flight asked for.! Incur in making the transfer Against Hays Travel has now issued a to! Holidays to Pefkos Rhodes which was cancelled beginning of may to ensure that this varies depending the! Obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk to see all content on the Bank button. Latest entry requirements on the phone cancellation policy may apply been resolved prior to requesting us confirm! Than I did before, '' he said helped over 300,000 people their...
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