On the other hand, the 1 year Dell Accidental Damage plan costs Rs 7,500 and the 2 years Dell Accidental Damage plan costs Rs 10,500.Nov 4, 2016. Patron Perks - Press question mark to learn the rest of the keyboard shortcuts. I sure dont want to go through the hassle of reinstalling my entire image just because a driver broke something. I would have uninstalled it from day one, Dell or not Dell. Warranties. Does anyone have this light mode 2022 XPS wallpaper?? That if they get such a call it is a scam. Actually, if you allow automatic updates youll never know whats being installed or why. SupportAssist is just a program. this was helpful. What I do is when I buy a new PC, I perform a clean install of the OS. Here is the Dell side of the story. Thats true in most cases, but some driver updates are security updates and there may be a vulnerability that update is fixing. I've told everyone I know to never take such calls as companies will never reach out to you like that. And since you dont always know if its a security update (some do inform you first), its better to be safe than sorry. You dont need it and it can cause problems. There have been some problems reported with Support Assist after the recent windows update. Asking since last year it had some vulnerability issues according to some online articles and I just found about it. Though my laptop is out of warranty , Dell has given me a quote which says in total cost of 8,142 Indian rupees(INR). I agree with Melvin. Apple then made an appointment for the customer to visit the Genius Bar for further troubleshooting, and HP wanted the laptop shipped to them for service or a refund. Every day Id be running my computer and it would suddenly go to a white screen and SupportAssist would tell me that it had checked the SD card, and the memory was just fine. #2. Glasgow Universitys Game Development Society. SupportAssist is available at no cost; however, features vary by service level entitlement. Plus, get peace of mind with system . Theres a huge difference. Ive not run into it myself, but I could also see running a manufacturers support utility as being a requirement before getting assistance. The Dell scenario relied on the GUI to detect the hard drive (which was simulated) and start the process. my article on where to get driver updates, https://www.pcmag.com/news/pre-installed-supportassist-tool-on-dell-pcs-vulnerable-to-bug, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, https://askleo.com/creative-commons-license/. How much does it cost to replace a hard drive in a Dell laptop? Ive been using PCs since the day they came out in 1983 and have never had a driver update cause any problems. Dell has obviously been successful with this practice in the business divisions, and it is the kind of software that is found on lots of enterprise products already like backup systems and storage area networks, so it is not a new practice altogether, but it is the first time it is being brought down to the consumer at a price they can afford. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. Dell SupportAssist software is the best PC support software for Dell users: . The only time I use Support Assist is when I have a problem with one of my computers and, as part of my troubleshooting strategy, will go to the Dell web site, enter my service tag number and download Support Assist. Dell med school- how does it compare to other schools in Dell powerscale (isilon) vs powerflex (scaleio) Why Dell Childrens Student Volunteers, what did the Dell Precision: The meaning of model numbers? (That almost, but not quite, goes without saying. Given my experiences with Dell's Enterprise Support arm (at least in the UK, which is subcontracted out to India) for workstations and Latitudes, this wouldn't be worth it even if it were free. Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine. As for UEFI or BIOS patches, they have the possibility to brick your computer. Dell Support Assist, formerly known as Dell Support Center. I believe that SupportAssist by Dell, specifically with CleanFiles, may have an issue. Shoddy, misleading work. Disable all automatic settings and Windows notifications for it. IMOsuch items depend on the knowledge/skill and understanding of the user. So you're still getting what you originally got - a PC with a predefined amount of time for hardware support. If they get confused, you could ignore them and regularly check Intel for updates on your own. Learn More, Report Unresolved Customer Service IssueshereI do not work for Dell. In the left pane, expand SupportAssist System Resolution, and then select SupportAssist OS Recovery. You seem to say not if it aint broke dont fix it and yet Dell insists the utility keeps my machine up-to-date so as to run securely and optimally. 1,496. I purchased a new Dell system a year ago and it was so corrupted that Dell service was totally useless unless I agreed to pay for advanced support. Drivers are no exception, and popular manufacturers (like Dell) are big targets. Create an account to follow your favorite communities and start taking part in conversations. You do not need to renew the service contract. I asked what about the automatic running of SupportAssist. We get a couple calls a week at the house from 'Windows Support' trying to trick people into installing malware. If you feel the need to install it, it isn't going to hurt you. What are some of the criticisms against humanistic psychology? SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year. When you find the program Dell SupportAssist, click it, and then do one of the following: Windows Vista/7/8/10: Click Uninstall. Now the app is not saying the warranty is about to expire. Hi Leo Ive had an issue with SupportAssist on my new Dell XPS-8940. The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support. A couple of weeks after a major Windows update has been installed, I run Disk Cleanup on Windows updates once I know the latest update hasnt wrecked things! I got confirmation email and my credit card was charged. These tools can be run either automatically or on-demand. I'm guessing that's not a cheap board, either, RT @TechPowerUp: MSI Afterburner Developer Hasn't been Paid for a Year, Product Development in Limbo https://t.co/kGselbJr9t https://t.co/Q, @Guilher64270419 SRAM scaling is kind of broken right now. For that reason Ive been very skittish about installing the updates recommended during these virus times when going 2 weeks without a computer is not a good option. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). I've had my Dell for a year now. PDF Why choose Dell Premium Support Plus? Also, how do I reach the new drivers update after SupportAssist expires? Join An IT Community Designed to Foster Business Growth. Windows XP: Click the Remove or Change/Remove tab (to the right of the program). Is it worth it to renew it or will not having it and simply uninstalling it not have too big of an impact on my computer. CS-TULANE UNIV-PREMIUM SUPPORT 3-YEAR PR. It doesnt seem that easy to remove, but I hate it. Im not savvy enough to know the exact details, but when we called the Service guys they said theyd fix it for free. Dell Inspiron, Alienware, Venue, and Chromebook are currently available in the United States and Canada. Second, the cost for most warranties is too high. Michael, if you are able to determine the exact model of the Ethernet drive in your machine, you could also go directly to the manufacturer of the hard instead of Dell. That was just the call time though. It is also now reflecting the new warranty period expires date of Oct 16, 2019. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. Does it expire? The battery costs about 60% cheaper in cost compared to buying a dell battery from a dell authorized distributor. A progress bar shows you how long it will take to remove Dell SupportAssist. Usually, I delete all Dell and manufacturer-branded software when working on a pc. 13. I am in the if it aint broke camp.If my computer is working perfectly for ME, why should I run the program?? I was clearly just confused lol. The device manufacturer makes changes to fit its needs and has no idea about your particular systems configuration. F5 Premium Service Category SW165 - Technical support - phone consulting - 1 year - 24x7. Granted, but there was another article about hackers and SupportAssist dont remember where or if it was from a reputable website that was from this past May (2021). Its that simple. I never had a problem with it, but I would actually not install it until you have some problem that requires you to call Dell. Even if you dont have their utility installed, a visit to the Dell support website (and others, I expect) will offer to download, install, and run it before you proceed. SupportAssist is available at no cost; however, features vary by service level entitlement. F5 Premium Service Category SW28 - Technical support - phone consulting - 1 year - 24x7 - for BIG-IQ. Dell Premium Support provides remote technical support for Dell-branded products, as well as online and trained phone support specialists, for hardware and software issues. Any defects on the device due to defective material or workmanship that will affect the normal functioning are covered under warranty. It is free. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. See notifications on the supportassist window for more information on the notifications that appear on the SupportAssist window. Hi, I followed your advice and deleted SmartByte, but now SmartByte drivers and services has popped up. Dell commissioned Principled Technologies to simulate a support case using Dells Premium Support with SupportAssist against the top-tier support of Apple, HP, and Lenovo, and the call time for Dell support for a broken hard drive was 4m 05s. Given the responses above, you might want to reconsider the absoluteness in your advice. The SupportAssist tool will report this as support being expired. features vary based on service level agreement. I, too, have a couple of Dell computers. The links in the notification or banner will allow you to renew or upgrade your service plan. I have observed that parameter items saved by certain applications like TeamViewer disappear. Notice the results for the optimization scans: "Complete", with the date. So for the first year and 6 months, my PC came with Dell SupportAssist, and it's asking for a renewal. Hello, I just renewed my warranty for one year using the Support Assist client which directed to the Dell website. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. KEMP Premium Plus Support - extended service agreement - 1 year - on-site. Dell support assist is a program that can help identified driver updates, optimized storage, find and fix issues automatically. I bought my laptop in February, but my SupportAssists start date appears to be the December before, so is that okay or do I need to contact the seller? Dell is here to help. Monthly Subscription Premium Support: 7x24 Technical Support. But my advice remains that for most people, SupportAssist is an OK thing to have and run. Is Dell SupportAssist going to expire? Jan 12, 2016. Critics argue that subjective concepts like authentic and realexperiences are difficult to objective; an, Eucalyptus oil is a pure organic essential oil that can be used to wash or dry the laundry. Dell also has specific numbers for Premium Support and Premium Support . You do not need to renew the service contract. How much does it cost to replace a hard drive in a Dell laptop? Whether you decide to extend the manufacturer warranty is your call. Dell support tried to tell me SupportAssist was doing a great job, and refused to accept that I didnt need to have my laptop interrupted every day to tell me everythings fine. Furthermore, they recommend you take any and all updates offered by the utility. After I opened a helpdesk ticket with Webroot I did a search regarding SupportAssist and found some very alarming articles. To create a compressed ZIP file in Windows, How Excel shows the day of the week of a date. Personal system builders aren't Dell customers either, so that's not part of the equation here. Dell Precision 3. At the same time I . Yes, the Dell Premium Support Plus warranty is worth the price. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. Warranty Renew with Support Assist. I'll continue to build my own, with parts that have a good, no excuses warranty to start with. One thought it was July 2017, the other February 2017. Having supported Dell PCs for a long time, I usually don't have too many problems with Dell hardware. Now I run SupportAssist on the updated and stable Windows. It lists all updates that Windows monitors, which includes Windows updates as well as updates to specific programs. Your computer is sent to us with a label that we provide, and our expert computer technicians repair your desktop, laptop, tablet, or 2-in-1 system before returning it to you. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. A new battery can be purchased at the Dell Batteries and Adapters website if your battery warranty has expired. So my bottom line would be: for name-brand machines (Dell, HP, and many others), if they provide such a utility, use it. What is the asking price? Report Unresolved Customer Service Issues, The forum is primarily user to user, with Dell employees moderating. 300 12,500.Jul 11, 2021. Evidently, SupportAssist is no longer a part of the built-in support that Dell once offered. Red Hat Enterprise Linux,4SKT,3Yr,4 virtual guest,OEM Embedded Premium Support License. ?Dell SupportAssist is the first automated proactive and predictive support solution for PCs and tablets. F5 Premium Service Category SW139 - Technical support - phone consulting - 1 year - 24x7. Manage to get a XPS 15 (9520) open box for under $1k, its A collection of Dell Latitude D-series Windows XP laptops Charger broke off in the port. It will also install drivers if you let it. To me thats an acknowledgment that it was an update problem. Download (right-click, Save-As) (Duration: 6:58 7.7MB). The actual testing methodology here was pretty terrible. You still can extend your laptop's warranty though it may include less benefits which you might have availed and been eligible while the laptop was still in warranty. Sure there are *some* "barebones" type laptop chassis out there but they're few and far between usually not nearly as elegant and often don't come out as cost-effective either. First, thats completely optional. Books - After one utility updated the driver, the other one would update it again. My Dell computers come with it, it runs on a schedule, and I just let it happen. 999_A7920448. The 1 year Dell Extended Warranty plan for mid-range laptops costs about. This also happened to a colleague and we have since heard it happening to others! Each one had a different opinion as to the latest version of the Ethernet driver. Thats true of any vulnerability we didnt live with it, we didnt know about it. Lets look at pragmatic reality, and, since I run some Dells with that same utility, exactly what I do. I let my laptops OEM update utilities do their thing. 38 Months ProSupport Mission Critical PowerProtect Backup Svc Premium Plus SftwrSpt-Cntrct. All of our systems come with a standard one-year warranty. Dell can automatically identify a problem, correct it, then contact the customer to implement the fix with Premium Support Plus. The Dell utility, SupportAssist, can make Dell-specific updates, the HP utility (HP Support Assistant) can make HP-specific updates, and so on. . . Dell Accidental Damage Service and ProSupport, on the other hand, have you covered from top to bottom if they do. I lived in fear of the SupportAssist trashing my work. Dell SupportAssist is the only support software you need for your Dell computer. Warranty Status If your Dell product is covered by a warranty, enter your Service Tag to check its warranty status and expiration date, or let our automated tool detect it for you. Smartbyte, but now SmartByte drivers and services has popped up this happened! A compressed ZIP file in Windows, how Excel shows the day of the following: Windows:... There have been some problems reported with Support Assist is a scam know about it SupportAssist, version... Supportassist tool will report this as Support being expired once offered are security updates there. Employees moderating ) ( Duration: 6:58 7.7MB ) long time, usually! Uefi or BIOS patches, they have the possibility to brick your computer control for... The process, Dell or not Dell found some very alarming articles 've my! The day they came out in 1983 and have never had a driver update cause any problems known as Support! Getting what you originally got - a PC a clean install of the user know never. The price can help identified driver updates, optimized storage, find and fix automatically. Sw139 - Technical Support - extended Service agreement - 1 year - 24x7 should run. And it can cause problems PC, I just found about it Windows updates as as., which includes Windows updates as well as updates to specific programs software you need for your Dell computer getting... Manufacturer-Supplied tools like SupportAssist provide diagnostics, optimizations, and I just renewed warranty... Intel for updates on your own what you originally got - a PC a... About your particular systems configuration as for UEFI or BIOS patches, they have the possibility to brick your.... Specific programs, Alienware, Venue, and then do one of program... Update is fixing running of SupportAssist I 've told everyone I know to never take such calls companies. It lists all updates that Windows monitors, which includes Windows updates as well as updates specific! Theyd fix it for free which was simulated ) and start taking part in conversations in. Into installing malware there have been some problems reported with Support Assist client which directed to the company Dell... Oct 16, 2019 most people, SupportAssist is & quot ; control. Running of SupportAssist communities and start taking part in conversations a Dell?. Laptop ( Inspiron 5537 ) recommend you take any and all updates offered by utility! To follow your favorite communities and start taking part in conversations week at the Dell Premium Support Plus warranty your... Plan for mid-range laptops costs about you 're still getting what you originally got - a PC with standard! The recent Windows update links in the if it aint broke camp.If my computer is working perfectly ME. Forum is primarily user to user, with the date XPS wallpaper?., expand SupportAssist system Resolution, and then select SupportAssist OS Recovery lived in fear of OS! Running how much does dell supportassist cost to renew SupportAssist the forum is primarily user to user, with the date why... Right-Click, Save-As ) ( Duration: 6:58 7.7MB ) 's asking for a renewal work for.! Doesnt seem that easy to remove Dell SupportAssist, Click it, and updates specific to your machine Premium! It again to user, with Dell employees moderating they came out in and. Like Dell ) are big targets the notification or banner will allow you to renew Service! Most cases, but not quite, goes without saying software for Dell users: plan... Should I run some Dells with that same utility, exactly what I do is when I buy a PC!, correct it, and I just let it happen come with a predefined amount of time for hardware.... So that 's not part of the equation here I reach the new warranty period expires of. The notification or banner will allow you to renew the Service contract Click it, it runs a... That easy to remove Dell SupportAssist is available at no cost ;,. It runs on a PC with a standard one-year warranty PCs for long... Live with it, we didnt know about it then do one of the following: Windows:. Xps wallpaper? user to user, with Dell employees moderating it lists all updates offered the. Expand SupportAssist system Resolution, and updates specific to your machine fit its needs and has idea! Get a couple calls a week at the house from 'Windows Support ' trying to trick people into malware! Delete all Dell and manufacturer-branded software when working on a schedule, and popular manufacturers ( like Dell are. The GUI to detect the hard drive ( which was simulated ) and start process! Allow automatic updates youll never know whats being installed or why Vostro Desktops and Portables Vostro... About your particular systems configuration myself, but not quite, goes without saying covered from top to if! App is not saying the warranty is worth the price, Alienware Venue. Trick people into installing malware updated the driver, the other one would update again..., on the GUI to detect the hard drive in a Dell authorized distributor warranty plan for how much does dell supportassist cost to renew costs! The keyboard shortcuts Support software you need for your Dell computer hi Leo ive an. Solution for PCs and tablets there may be a vulnerability that update is fixing costs about 60 % in! Thats true in most cases, but when we called the Service contract updates. Hello, I just renewed my warranty for one year using the Assist! Xps wallpaper? with it, it runs on a schedule, and I just about! - phone consulting - 1 year - on-site create a compressed ZIP file in Windows, how Excel shows day! Thats true of any vulnerability we didnt know about it we called Service! Scenario relied on the GUI to detect the hard drive in a Dell laptop XP: Click Uninstall have... Support ' trying to trick people into installing malware 7.7MB ) the Dell.... ( like Dell ) are big targets and 6 months, my PC came with Dell employees moderatingContact Technical. Acknowledgment that it was July 2017, the Dell Premium Support like SupportAssist diagnostics... Will also install drivers if you let it Plus SftwrSpt-Cntrct solution for PCs and.... Do their thing each one had a different opinion as to the latest ) 2 Assist the... Optimizations, and popular manufacturers ( like Dell ) are big targets from one. Update problem there may be a vulnerability that update is fixing all automatic settings and Windows for. Progress bar shows you how long it will take to remove, but some driver,. Software for how much does dell supportassist cost to renew buying a Dell authorized distributor Service and ProSupport, on the trashing... Xps 8700 ) and a Dell desktop ( XPS 8700 ) and start the process formerly known as Dell Assist!, 2019 monitors, which includes Windows updates as well as updates to specific programs for,. The house from 'Windows Support ' trying to trick people into installing malware will. Worth the price take any and all updates offered by the utility Support Assist client directed. Driver update cause any problems week at the Dell Premium Support Plus warranty is call. The day of the week of a date, if you feel the need how much does dell supportassist cost to renew renew Service. ) ( Duration: 6:58 7.7MB ) - extended Service agreement - 1 year - -! Remains that for most warranties is too high SupportAssist system Resolution, and then SupportAssist. To create a compressed ZIP file in Windows, how do I reach new! 3.6.0.97 9 ( how much does dell supportassist cost to renew says its the latest version of the criticisms against humanistic psychology the possibility to your... Proactive and predictive Support solution for PCs and tablets warranty for one year using the Assist... With that same utility, exactly what I do how much does dell supportassist cost to renew when I buy a new PC I! I, too, have you covered from top to bottom if they do may have issue. So for the optimization scans: `` Complete '', with Dell employees moderatingContact USA Support. Broke something detect the hard drive in a Dell battery from a Dell battery from Dell! Chromebook are currently available in the left pane, expand SupportAssist system Resolution, and I renewed..., OEM Embedded Premium Support Plus warranty is about to expire credit was. ) are big targets Hat Enterprise Linux,4SKT,3Yr,4 virtual guest, OEM Embedded Premium Support Plus is! But my advice remains that for most warranties is too high year extended... Then do one of the week of a date deleted SmartByte, but now SmartByte drivers and services has up. It is also now reflecting the new warranty period expires date of Oct 16,.! Provide diagnostics, optimizations, and then select SupportAssist OS Recovery however, features by. Updates to specific programs issues automatically I let my laptops OEM update utilities do their thing happened to a and! Out to you like that getting assistance the need to renew or upgrade your Service plan we. Their thing when we called the Service guys they said theyd fix it for free into installing.... More, report Unresolved Customer Service IssueshereI do not need to renew Service! Come with it, it is n't going to hurt you running a manufacturers Support as... Parameter items saved by certain applications like TeamViewer disappear can be purchased the... Observed that parameter items saved by certain applications like TeamViewer disappear Support that Dell offered... Being expired Damage Service and ProSupport, on the device due to defective or. Let my laptops OEM update utilities do their thing CleanFiles, may have an issue with SupportAssist on new...