I don't see a way that can be done, can you please assist?? All our drivers are bilingual, friendly and professional. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Thanks! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What time will pick up be. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. Groupon promo codes may not be used for this offer. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. If the system detects something that potentially contradicts our. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We used BD travel for private transportation from the Cancun airport to our resort and back. We had fruit and pastry for breakfast and drinks. 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Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . They are well organized, professional and friendly. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. . I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. He was polite, helpful, and well-spoken. See Promotional Terms. Shame on you Bd, what a bad organisation !!!! So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. This is the version of our website addressed to speakers of English in United Kingdom. Worst company to work with. It was our last night of vacation and we woke up at 2:30 am to wait around. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. It will be our pleasure to serve you. We were immediately helped. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. We booked airport transportation from Cancun International to our hotel through this company. As asked we were at the lobby at 10am. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. We have been stranded at the airport after paying extra money for a private transfer. It will be our pleasure to serve you. After you collect your luggage at the airport look for the people wearing red BD tee shirts. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Not sure? We offer to our valuable guests the best services to make their vacation an unforgettable experience. Terrible customer service. Wait where the coach operator can see you. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . This is the way to travel, no stress, cool, and dependable. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We had paid for a private vehicle pickup and drop off. They let us know a shuttle broke down and that they would be there in fifteen minutes. This is the hardest company to contact. We have used BD the last 3 years. Solo se hacen recogidas en hoteles de la zona de Cancun. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. Dear guest, A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. Thank you Marco for that suggestion. They treat you like you are nobody. I am not sure how it is still legal for this company to operate. Worse company ever! Transfers back to the airport were another issue. We spent almost 5hr in and around the market, before going snorkeling for 20min. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. We booked a vacation through Costco and were assigned this company for airport transfers. After about a 35 minute wait our transportation finally arrived. Bonampak Sm 64 Mz 40 Lt 20. It will be our pleasure to serve you. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. They said we missed it. Shame on you Bd, what a bad organisation !!!! So, not clear if it was the real price cause all people from all hotels were surprised by that fact. BD was primarily just our airport transfer, but they were beyond great. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Terrible experience with BD. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? DO NOT book together. The phone number the had listed on my voucher didn't work nor did they answer my email. Please do not use them, they will ruin your trip!! After you collect your luggage at the airport look for the people wearing red BD tee shirts. It showed on the email that our pick up time was changed. Horrible experience! They're very helpful. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. I was so disappointed to end my trip like that. Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. I tried chat but no one has responded since this morning. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. (Enter less keywords for more results. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. He convinced me to give them another try. Oro Valley Dial-a-Ride (520) 229-4990. There are videos and photos online of how bad this situation was. It showed on the email that our pick up time was changed. I said know weve been waiting since 10:20 for our 10:30 pick up. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He said he would be there in 5 minutes. Dont use them. A nightmare of a company. This is the hardest company to contact. . We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. 34 opiniones. On our way back to the airport, we needed a potty stop. 45-90 minutes. Where bd experience really messed it up even more was our return bus trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Receive personalized attention throughout your trip from expert advisors in the destination. Aircraft Refueler. From $69.50 USD. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. No standard taxis around, unlike other airports, so it is n't through. Pre-Paid transportation, blatantly refused service and told our group of 9, his up... 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